|
In order to connect to the Wireless Access Point, your wireless
device’s network settings must be configured properly. If you
have completed step 1, above, and you are still unable to connect
to the Wireless Access Point, your next step is to verify the
network settings (configuration) of your wireless.
The network settings (configuration)
of your wireless device must be as follows:
·
SSID / ESSID Setting (network name):
thewirelessweb
Note:
the network name is case sensitive
And must be entered exactly as shown above.
·
Network Type or Network Mode: Infrastructure
·
Encryption Type: Disabled
The Procedure for setting the
network parameters of the wireless devices varies depending on
each devices manufacturer. For specific instructions on how to
configure your wireless device and/or check its settings, refer to
the manufacturer’s documentation supplies with your wireless
device.
Step 3.
Check Your Signal Strength and Link Quality
Almost all wireless network devices
have monitoring software, which measures the strength and quality
of the wireless signals. If you have completed troubleshooting
steps 1 and 2 above, the next step is to check the strength and
quality of the signal.
The procedure for checking the
signal strength and quality varies depending on each devices
manufacturer. For more information on how to use your particular
devices monitoring software, refer to the manufacturer’s
documentation supplied with your wireless devices.
NOTE: When
troubleshooting, it is always a good idea to move as close as
possible to the wireless access point. This will help eliminate
poor signal strength and/or quality as the cause of a connection
problem.
Step. 4
Check your Web Browser Settings
If you have completed steps 1-3
above, and you are still unable to communicate with the Wireless
Access Point, the next step is to check the configuration settings
with your web browser. With your web browser open, check the
following:
a.
Select Tools>Internet Options>Connections>LAN Settings.
b.
In the LAN Settings, make sure that none
of the options available are selected (no check marks). If any of
the options are selected (check marked), de-select them and click
OK.
c.
Exit your web browser, and then re-open it. If the problem
is corrected, the The Wireless Web Log-in Page should appear. If
the problem is not corrected, proceed to the letter d.
d.
Select Tools>Internet Options>Connections
e.
Under the section of the window entitled, Dial-up and
Virtual Private Network Settings, make sure the option “Never
Dial a Connection” is selected (if selected properly, a black dot
will appear inside the circle to the left of the option.
f.
Exit your web browser, and then re-open it. If the problem
is corrected, The Wireless Web Log-in Page should appear. If the
problem is not corrected, proceed to step 5.
Step 5.
Release and Renew Your IP address
If you have completed steps 1-4 above
without success, the next step is to release and renew your
computer’s IP address. Follow the steps below based on your
computers operating system.
Windows
95 / 98 / ME Users
a.
Press the Start button and select Run. Type
winipcfg in the “Open:” field and press OK. An IP
configuration window will appear.
b.
Select the name of your wireless device from the drop down
box at the top of the window.
c.
After selecting your device, click the Release All
button at the bottom of the window.
d.
Next, click the Renew All button at the bottom of
the window. Click OK.
e.
Open your web browser (if your browser was already open,
close it and then re-open it). If the problem is corrected, the
wireless Log-in Page should appear.
Windows
2000 and NT Users
a.
Press the Start button and select Run. Type
command in the “open” field and press OK. When the
command prompt appears (C:\>), type the following bolded
commands in the order shown:
i.
C;\>ipconfig/release-all
ii.
Press the enter key.
iii.
C:\>ipconfig/renew-all
iv.
Press the enter key
v.
C:\>exit
vi.
Press the enter key.
b.
Open your web browser (if your browser was already open,
close it and then re-open it). If the problem is corrected, the
Wireless Log-in Page should appear.
Step 6.
Confirm the Installation of the TCP/IP protocol.
In order for your wireless device to
communicate with the Access Point and the Internet, you must have
the TCP/IP protocol installed and “bound” to your device. If you
have completed steps 1-5 above without success, you will need to
confirm the installation of the TCP/IP protocol.
To check your devices TCP/IP
settings, do the following (Windows Based Computers Only):
a.
Go to Start>Settings>Control Panel
b.
Double click on the Network icon (for windows 2000,
click Network and Dial up connections>Local Area
Connections>Properties).
c.
Highlight the name of your wireless device, and click the
Properties button (for Windows 2000, confirm that “Internet
Protocol (TCP/IP)” is listed in the components used box.
If it is not listed, click the install button and proceed
to step #5 under letter “D”).
d.
Click the Bindings tab. Confirm that TCP/IP->(name of your
device) is listed and that a check mark is present (skip this step
if you are using Windows 2000). If TCP/IP is not listed, you will
need to install it before your wireless device will work. Follow
the instructions below to install the TCP/IP protocol:
i.
Go to the Start>Settings>Control>Panel
ii.
Double Click on the Network icon.
iii.
Click the name of your wireless device, and click the
Add button.
iv.
Select Protocol and click Add.
v.
Under “Manufactures”, select Microsoft.
vi.
Under “Network Protocols”, scroll down and select TCP/IP.
Click OK.
vii.
The TCP/IP protocol is now installed and available for your
wireless device to use. Repeat letters A-D above to confirm
proper installation and binding.
If you are unable to use the wireless service after completing
all of the troubleshooting steps above, please contact Customer
Support at the number listed under the “Support” link on The
wireless Web log-in page.
|
